It’s easy to find a list of things developers shouldn’t do when it comes to player feedback; don’t just listen to the loud voices on Reddit, don’t get defensive, don’t feed the trolls, don’t trust player proposed solutions, don’t be too reactive, etc.
All of that is fine advice I guess, but I feel like I have been hearing this same list of don’ts for 15 years but in that same time I have hear very few dos. Also, if it is such a horrible idea to listen to player’s forum feedback why does it remain the primary source of open ended feedback for so many developers? Where is the better alternative? I have some of my own dos (and some don’ts as well) but I would love to get together with some other Horseshoers and pull our collective experience for how one does successfully manage player feedback.